US electrical automobile maker Tesla Vice President Jerome Guillen poses on the Paris Auto Present on the final press day on October 3, 2014. The Paris Auto present opens to the general public on Saturday.
Eric Piermont | AFP | Getty Photos
Elon Musk’s electrical automobile firm notified prospects on Friday that Tesla Service Facilities now provide collision repairs, one thing the corporate has been speaking about since 2018.
In a message to prospects entitled “Collision Restore is Right here,” the corporate touted its potential to repair all the pieces from dents and scratches to “suspension and axle harm” in its personal service facilities as an “various choice to a physique store.”
Providers, together with collision repairs, ought to characterize an even bigger income phase for Tesla over time as its vehicles age out of guarantee and the corporate delivers extra of them world wide. Whereas Tesla reported $678 million from a mixed Providers and Different phase in the course of the fourth quarter of 2020, the corporate doesn’t escape companies income individually. Total, that phase grew 17% from $580 million within the year-ago quarter.
Tesla operates 140 service facilities in North America. The corporate is aiming to open extra, together with 46 within the first half of 2021, Tesla President of Automotive Jerome Guillen revealed on Wednesday.
Service has been a sore level for a lot of Tesla prospects in latest months, to the purpose the place traders requested executives on the This fall 2020 earnings name, “What’s Tesla doing to enhance service expertise? Tesla had a popularity for excellent customer support. Now it is not possible to even name a service middle and appointments are scheduled weeks out.”
Guillen answered, “For us greatest service is not any service. So we spent numerous efforts making an attempt to enhance the standard and the reliability of our vehicles. Within the final two years the frequency of service visits are lowered by one-third, so prospects have to return much less incessantly into service, which is actually the objective, no service.”
He emphasised that Tesla additionally gives “cellular service,” throughout which a Tesla service car and auto mechanic go to a buyer’s automobile to repair it. Cellular visits now characterize 40% of all service visits in North America and Tesla desires that quantity to extend to 50% in 2021, in line with Guillen.
However not all repairs might be executed on a cellular go to. For instance, changing the panoramic glass roof on a Tesla car should be executed in a store.
Guillen additionally stated Tesla is pushing all buyer communications about service by means of the Tesla app— which means Tesla Service Facilities now choose to not or just will not take cellphone calls.
“The app is significantly better than the cellphone,” Guillen defined. “It will possibly spot alerts immediately from the automobile and schedule a service appointment. There’s a written file of all communication between the client and the service staff. You’ll be able to have photos in there. You’ll be able to maintain your fee with out coming into the bank card and doing all that stuff. You get updates on the service.”
Guillen predicted most different automobile firms will observe swimsuit.
Here is the total communication to prospects:
Collision Restore is Right here
January 28, 2021
Repair minor dents, scuffs, scratches and extra now at your native Tesla Service Middle as a substitute choice to a physique store. Our optimized restore move permits a quick and seamless expertise whenever you want it most.
Collision restore companies might embody: suspension and axle harm, entrance and rear bumpers, hoods, liftgates and facet mirror caps, together with doorways, wheels and all glass repairs.
To schedule an appointment choose “Collision & Glass Restore” from the Service menu in your Tesla app and monitor your service expertise with step-by-step notifications.
